Contact UK Shroom Bros
Replies within one business hour during US business hours, otherwise next morning.
sales@ukshroombros.co.uk — order support, payment questions, wholesale inquiries, product questions, dose-chart sanity checks, anything that does not fit the boxes below.
Order status
If you have already placed an order, log in to My Account for status and tracking. Tracking emails are sent automatically the moment your order is dispatched — check spam if the email is late.
Before you email, try these pages
- How to place an order — how to order walks the full 4-step flow.
- Shipping & tracking — shipping policy covers transit times, packaging and Royal Mail handling.
- Refunds / re-ship — the refund policy covers lost packages, damage and returns.
- FAQ — the FAQ answers the 18 questions we get most.
- Dose questions — every Journal post includes a strain-specific dose chart.
Hours
UK Shroom Bros processes orders 24/7. Live email support runs 9am to 9pm ET, Monday through Saturday. Same-business-day Royal Mail dispatch cutoff is 3pm UK time on weekdays.
Wholesale & bulk
Email sales@ukshroombros.co.uk with the subject line "Wholesale inquiry" and your typical monthly volume. We open wholesale accounts to verified retreat operators, integration therapists, and high-volume personal users.